TERMS OF SERVICE ANALISA
Analisa.io (hereinafter referred to as "Analisa," or "we," or "us," or "our") provides its services (described below) to you through its website located at www.analisa.io ("Site") and related services (collectively, such services, including any new features and applications, and the Site, (the "Service(s)"), subject to the following Terms of Service (as amended from time to time, the "Terms of Service"). We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time without further notice. You should periodically visit this page to review the current Terms of Service so you are aware of any revision to which you are bound. If you do not agree to abide by these or any future Terms of Service, do not use or access (or continue to use or access) the Service. It is your responsibility to regularlycheck the Site to determine if there have been changes to these Terms of Service and to review such changes.
Violation of any of the terms below will result in the termination of your Account. While Analisa prohibits such conduct and content on the Service, you understand and agree that Analisa cannot be responsible for the content posted on the Service and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.
Analisa provides an analytics and reporting solution that helps people collect and analyze data on various social media and online marketing platforms.
- You must be 18 years or older to use this Service. Analisa is not responsible for any misreprentation of age. By using this platform, you certify and guarantee that all data provided by you, the user, is truthful and correct.
- You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
Account Registration and Use Restrictions
- One account is only allowed to subscribe to one plan at any given time
- You must provide any required information requested in order to complete the sign up process.
- You are responsible for maintaining the security of your account and password. Analisa will not be liable for any loss or damage from your failure to comply with this security obligation. You agree to notify Analisa, via written notice, immediately of any unauthorized use of your password or account or any other breach of security. You are responsible for ensuring that you "log out" and exit from your account at the end of each session when accessing the Service. Your account cannot be accessed by anyone who does not have your login credentials, including by Analisa.io’s team
- You are responsible for all activity that occurs under your account, including the people you grant access to your account (inclusive of report requests and subscription upgrades).
- If you are using the Basic Plan you are not permitted to block potential ads.
- You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).
- You may not use the Service to track or analyze hashtags which are, in Analisa's sole discretion, considered unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, racially biased, ethnically biased, sexually biased, or otherwise objectionable, in our sole discretion.
Fees and Payment
- A valid credit card is required for Subscription (paid) Plans. The Basic Plan does not require you to provide a credit card number. You will promptly update your information with any changes (for example, a change in your billing address or credit card expiration date) that may occur.
- When you purchase any Paid services, you authorize Analisa, Inc., or its third party payment processors, to charge the credit card identified by you (which you represent and warrant that you are authorized to use) all applicable fees for your purchase in USD, and you agree that Analisa, Inc., or its third party payment processors, can store your credit card information.
- By subscribing, you allowed analisa.io to charge your card for the payments and future payments of your susbcription in accordance with our terms of service
- At the beginning of each billing cycle, Analisa will attempt to charge the applicable fee to the credit card on record for a period of three consecutive days until successful. If after the third attempt we are unable to process the credit card, the Subscription service will be disabled in the next month or until payment has been successfully received.
- All sales are final and Analisa will not issue refunds or prorate, including for prepaid fees.
- For plans purchased with a monthly billing cycle, your effective monthly billing date is the day of the month you initially register and pay for a Analisa account. You will be billed monthly on that same day of the month for the amount indicated by your level of service.
- For plans purchased with a yearly billing cycle, your effective yearly billing date is the day of the year you initially register and pay for a Analisa account. You will be billed yearly on that same day of the year for the amount indicated by your level of service.
- You are entitled to features and limits according to the plan that you have purchase as described in: https://analisa.io/pricing-plan
- To terminate your subscription, please submit and confirm the termination request via your profile page at least 3 (three) working days prior the renewal date.
- Each party is responsible for payment of any taxes in accordance with the relevant authorities and tax laws that apply to respective parties
- Analisa reserves the right to charge for any portion of the Service and to change its fees from time to time in its sole discretion. If Analisa revises its prices, we will provide notice of the change on the Site and/or in email to you, at Analisa's option, at least thirty (30) days before the change is to take effect. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount. Invoices will automatically be exportable on your personal settings page.
Data and Account Levels
- Your data will be saved by the Analisa service as long as you maintain a Subscription (paid) account.
- Downgrading your Service may cause other loss of content, features, or capacity of your account. Analisa does not accept any liability for such loss.
- Upgrade Plan the active period of your current plan will automatically expire once you chose to upgrade to your desired plan. Kindly note that the subscription fee of the previous plan is non-refundable or pro-rated.
- Downgrade Plan
- Monthly plan: You can downgrade anytime at the end of your cycle
- Yearly Plan: Yearly plan is a 12 months commitment plan. You can request to downgrade your plan at the end of your plan cycle. Kindly note that the subscription fee of the current plan is non-refundable or prorated.
Changing your Plan
You may change your plan from one tier/type to another tier/type. However your current plan will not carry over and will immediately expire after you transition to a new Plan, which will also start a new billing cycle.
Service Level Agreement & Downtime
- We will undergo reasonable efforts to provide users with the best product service level, and in order to do so, occasional system maintenance, upgrades, and backups may occur and temporarily disrupt usage to improve user experiences in the long term. Social media platforms regularly update and change their algorithms, systems, and platforms. During such events, Analisa.io will need development time to actively and promptly adjust to such changes to adapt the Services provided.
- We will use reasonable efforts to provide you with the best service, hence, system maintenance, backup, and upgrade functions that may affect the feature will occur. Downtime is defined as the inability to generate reports including on-demand reports (manually generated).
- The duration of the downtime is measured in days as the amount of elapsed time from when the Services are not available to perform operations to when the Services become available to perform operations.
- If you experience downtime and service outages for more than seven days, you may be entitled to receive a pro-rated voucher compensation. In order to receive the voucher, you must notify us within 3 days from the time you experience downtime. You must also provide us with proof or screenshots showing Service disruptions and elaborate in detail on the issue you are experiencing. If you do not fulfil these requirements, we reserve the right to forfeit the voucher compensation.
- The maximum amount of voucher issued by Analisa.io to users for all downtime in a single billing month will not exceed 25% for Premium Plan and 75% for Plus and Pro Plan of the amount due for the Services on the applicable month. Vouchers can be applied for future use of the Services. Vouchers are users’ sole and exclusive remedy for any violation of this service level agreement.
Cancellation and Termination
- You are solely responsible for properly closing your account. If you decide not to renew your subscription, please unsubscribe by accessing your personal settings page and proceed to terminate your plan.
- Cancellation will take approximately 24 - 48 hours, therefore please allow a minimum of 3 (three) working days before your next recurring billing date when submitting your initial account closing request. Failure to do so might cause the automatic charge to occur and keep your account active for one more billing cycle. You will receive the termination email once the process is done.
- Please allow a minimum of 3 (three) working days before your next recurring billing date when submitting your initial account closing request. Failure to do this will keep your account active for the next billing cycle.
- Analisa, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Analisa service, for any reason at any time.
- Such termination of the Service will result in the deactivation or deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. Analisa reserves the right to refuse service to anyone for any reason at any time.
- Payments are made for the upcoming billing cycle. Analisa does not provide refunds for accounts that are cancelled prior to the end of a billing cycle.
- Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis.
- Analisa shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service
- Technical support is only provided to account holders and is only available via the Support section of the Site, along with the customer service email, email@example.com.
- You understand that Analisa uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
- You must not modify, adapt or hack the Service or modify
another website so as to falsely imply that it is associated with the Service, Analisa, or any other Analisa service.
- You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written consent of Analisa.
- You understand that the technical processing and transmission of the Service, including your content, may be transferred, unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
- You must not transmit any worms, viruses or any code of a disruptive or destructive nature.
- Instagram and TikTok makes changes to its algorithms once in a while, and so Analisa.io needs to make readjustments to generate analytics and insights for you. Occasional downtimes from Instagram's and TikTok's algorithm adjustments may cause discrepancy in social insights analyzed, which Analisa.io may need to recalibrate on as needed basis.
- You understand, acknowledge and agree that throughout the use of an Analisa paid subscription plan, loading times with regards to reports and information displayed related to queries and searches may vary.
- Our Customer Service hours are from Monday to Friday 10:00 AM to 7:00 PM, Jakarta, Indonesia Time (UTC +07:00), subject to public holidays and/or working days in the Republic of Indonesia.
- You understand, acknowledge and agree that other services and vendors that are connected to the Analisa platform in order to conduct our services may from time to time, experience unforseen issues that may affect the performance of the Analisa platform/service. Analisa and it’s affiliates, employees and other associated parties may not be held liable for such performance issues, including but not limited to Payment for the Analisa platform/service
- The Analisa name and logo are trademarks and service marks of Analisa (collectively the "Analisa Trademarks"). Other company, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Analisa. Nothing in these Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Analisa Trademarks displayed on the Service, without our prior written permission in each instance. All goodwill generated from the use of Analisa Trademarks will inure to our exclusive benefit.
Disclaimer of Warranties
YOUR USE OF THE SERVICE, INCLUDING, WITHOUT LIMITATION, YOUR USE OF ANY CONTENT ACCESSIBLE THROUGH THE SERVICE AND YOUR INTERACTIONS AND DEALINGS WITH ANY SERVICE USERS, IS AT YOUR SOLE RISK. THE SERVICE, AND ALL CONTENT AVAILABLE ON AND THROUGH THE SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ANALISA AND ITS SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ANALISA DOES NOT WARRANT UNINTERRUPTED USE OR OPERATION OF THE SERVICE OR YOUR ACCESS TO ANY CONTENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANALISA THAT IS NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
Limitation of Liability
NEITHER ANALISA NOR ITS SUPPLIERS OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF ANALISA OR ANY SUPPLIER OR LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES), ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY CONTENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
THE MAXIMUM TOTAL LIABILITY OF ANALISA AND ITS SUPPLIERS AND LICENSORS TO YOU FOR ALL CLAIMS, WHICH MUST BE ARBITRATED PURSUANT TO SECTION 11, INFRA, UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS $100.00. EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THESE TERMS BETWEEN THE PARTIES. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Choice of Law; Dispute Resolution
All matters relating to your access to and use of the Site, including purchases made on the Site, are governed in all respects by the laws of the Republic of Indonesia as such laws are applied to agreements entered into and to be performed entirely within Indonesia between Indonesian residents. You agree that any action at law or in equity arising out of or relating to these Terms or arising out of your use of this Site will be resolved, individually, through binding arbitration in Court of South Jakarta, Indonesia using the then-current rules of the Indonesian National Board of Arbitration (BANI), and the resulting decisions may be entered in any court with proper jurisdiction. This means that if you have a grievance with us, you cannot take us to court, and you may not join your action with any other party.
You can only address such grievances through arbitration and you are hereby consenting to do it in Indonesia, using Indonesia’s laws (without regard to Indonesia’s rules on conflict of laws). To the fullest extent allowed by law, any such controversy or claim must be arbitrated on an individual basis, and will not be consolidated in any arbitration with any claim or controversy of any other party. Notwithstanding the foregoing, either party may seek any interim or preliminary relief from a court of competent jurisdiction in Indonesia as necessary to protect the party's rights or property pending the completion of arbitration. By using this Site, you consent and submit to the exclusive jurisdiction and venue of the state and federal courts located in South Jakarta, Indonesia
Questions about the Terms of Service should be sent to firstname.lastname@example.org
Last Updated: 15/07/2019